Terms of Service

Northbridge Client Growth

Terms of Service for Northbridge Client Growth

Effective Date: 8 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern the provision and use of the services offered by Northbridge Client Growth (“Northbridge Client Growth”, “we”, “us”, or “our”), a customer-acquisition business operating from Northbridge Client Growth, 14 Finsbury Square, London EC2A 1AH, UK.

By engaging our services, signing a proposal or statement of work, making payment, or otherwise instructing us to proceed, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms apply to all services provided by Northbridge Client Growth, including lead generation strategy, B2B appointment setting, outbound email campaigns, LinkedIn prospect outreach, customer acquisition consulting, and landing page conversion support.

2. Scope of Services

Northbridge Client Growth provides customer-acquisition services designed to support business development and lead generation efforts. The exact scope, deliverables, timelines, fees, and any service-specific assumptions will be set out in a proposal, quotation, statement of work, order form, or other written agreement between the parties (“Service Order”).

Our services may include, without limitation:

  • Lead generation strategy and campaign planning;
  • B2B appointment setting and meeting coordination;
  • Outbound email campaign creation, management, and optimisation;
  • LinkedIn prospect outreach and messaging support;
  • Customer acquisition consulting and funnel advice;
  • Landing page conversion support and copy recommendations.

Unless expressly agreed in writing, we do not guarantee any specific commercial outcome, including the number of leads, appointments, conversions, revenue, or return on investment. Any examples, forecasts, or estimates are indicative only and are not guarantees.

We may use subcontractors, consultants, or third-party service providers to perform part of the services, provided that we remain responsible for the performance of our obligations under these Terms.

3. User Obligations and Responsibilities

You agree to:

  • Provide accurate, complete, and timely information necessary for us to perform the services;
  • Ensure that all materials, data, lists, content, claims, and instructions you provide are lawful, accurate, and not misleading;
  • Obtain and maintain all necessary rights, consents, permissions, and approvals for materials you supply;
  • Promptly review and approve deliverables, campaign copy, targeting criteria, and other materials where your input is required;
  • Co-operate reasonably with our requests for information, feedback, access, and approvals;
  • Use any leads, contacts, or data generated through our services in compliance with applicable laws, including UK data protection, privacy, electronic marketing, and consumer protection laws where relevant;
  • Not use our services for unlawful, deceptive, discriminatory, harassing, or misleading activity;
  • Maintain the security of any accounts, credentials, or access details shared with us.

You are solely responsible for your products, services, pricing, sales process, fulfilment, customer support, and any claims made in your marketing materials. You must ensure that your business practices comply with all applicable laws and industry rules.

Where our services involve outreach via email, LinkedIn, or similar channels, you acknowledge that platform rules, deliverability factors, recipient behaviour, and third-party systems may affect performance and outcomes.

4. Payment Terms and Conditions

Fees will be as stated in the applicable Service Order or invoice. Unless otherwise agreed in writing, all fees are payable in pounds sterling (GBP).

  • Invoices are payable within the period stated on the invoice or Service Order.
  • Where no payment period is stated, payment is due within 14 days of the invoice date.
  • We may require advance payment, a deposit, or recurring monthly payment in respect of ongoing services.
  • All fees are exclusive of VAT and other applicable taxes unless expressly stated otherwise.
  • You are responsible for any bank charges, transfer fees, or currency conversion costs.

If payment is late, we may suspend or pause services until all outstanding amounts are paid in full. We reserve the right to charge interest on overdue sums at the statutory rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs where permitted by law.

Any third-party costs, including advertising spend, software subscriptions, data tools, domain/email infrastructure, or platform fees, are payable by you unless expressly included in the Service Order.

5. Cancellation and Refund Policy

Either party may cancel services in accordance with the notice period stated in the relevant Service Order. If no notice period is specified, either party may terminate ongoing services by giving 30 days’ written notice.

Unless otherwise agreed in writing, fees paid for work already performed, campaign setup, strategy work, research, or committed third-party costs are non-refundable. Any prepaid amounts may be applied to services already delivered or in progress up to the date of cancellation.

Where a service is cancelled by you before completion, you remain liable for:

  • All work completed up to the effective cancellation date;
  • Any non-cancellable commitments or third-party expenses incurred on your behalf;
  • Any applicable notice-period fees, if stated in the Service Order.

If we materially fail to provide the services in accordance with the Service Order and do not remedy the issue within a reasonable time after written notice, you may be entitled to a proportionate refund for the undelivered portion of the services, subject to applicable law.

Nothing in these Terms affects any statutory rights you may have under UK law.

6. Liability Limitations

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Subject to the above, Northbridge Client Growth shall not be liable for:

  • Loss of profits, revenue, business, contracts, goodwill, or anticipated savings;
  • Loss of data, loss of opportunity, or business interruption;
  • Indirect, consequential, special, or exemplary losses;
  • Any failure to achieve a particular commercial result;
  • Any loss arising from inaccurate, incomplete, or unlawful information supplied by you;
  • Any actions or omissions of third-party platforms, email providers, social networks, or software vendors;
  • Any delays caused by your failure to provide approvals, content, access, or instructions in a timely manner.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the services or these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by you to Northbridge Client Growth for the specific service giving rise to the claim during the 3 months immediately preceding the event giving rise to the claim, or such other amount as may be stated in the relevant Service Order.

You are responsible for maintaining appropriate insurance for your business activities, including any risks arising from your use of leads, outreach, or marketing materials.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all pre-existing intellectual property rights in materials, methodologies, templates, processes, frameworks, software, and know-how used by Northbridge Client Growth remain our property or the property of our licensors.

Upon full payment of all amounts due, you are granted a non-exclusive, non-transferable licence to use deliverables created specifically for you under the Service Order for your internal business purposes, subject to any third-party rights and licence restrictions.

You retain ownership of any materials, trademarks, logos, data, and content you provide to us. You grant Northbridge Client Growth a limited licence to use such materials solely for the purpose of performing the services.

Unless expressly agreed otherwise, we may retain and use general skills, experience, ideas, and techniques acquired in the course of providing the services, provided that we do not disclose your confidential information.

8. Data Protection and Privacy

Northbridge Client Growth will process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as applicable privacy and electronic marketing laws.

Where we process personal data on your behalf, the parties may enter into a separate data processing agreement or incorporate data processing terms into the Service Order. You acknowledge that, depending on the service, we may act as a data controller, joint controller, or processor.

We may process personal data for purposes including:

  • Delivering services and managing client relationships;
  • Campaign execution, lead research, and outreach;
  • Billing, administration, and record-keeping;
  • Compliance with legal and regulatory obligations;
  • Service improvement, analytics, and internal quality control.

You are responsible for ensuring that any personal data you provide to us has been collected and shared lawfully and that you have the necessary notices, consents, and lawful bases where required.

Where outreach campaigns involve email or electronic communications, you are responsible for ensuring that the intended use complies with the Privacy and Electronic Communications Regulations 2003 (PECR) and any other applicable marketing rules. We may rely on your instructions and representations regarding compliance, unless we have agreed in writing to provide legal compliance review as part of the services.

Further information about how we handle personal data may be provided in a separate privacy notice or data processing terms, where applicable.

9. Force Majeure

Northbridge Client Growth shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to: acts of God, flood, fire, epidemic or pandemic, war, terrorism, civil unrest, industrial disputes, power failure, internet or telecommunications failure, platform outages, governmental action, or changes in law.

Where a force majeure event occurs, we will use reasonable efforts to resume performance as soon as reasonably practicable. If the event continues for an extended period, either party may agree to suspend or terminate the affected services in writing.

10. Changes to Terms

We may update or amend these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will apply from the date specified in the revised version.

Where changes are material, we will use reasonable efforts to notify you by email or by posting an updated version on our website or client portal, if applicable. Your continued use of the services after the effective date of any updated Terms constitutes acceptance of the revised Terms.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer rights or other non-excludable legal rights applicable under UK law.

12. Contact Information

If you have any questions about these Terms or our services, please contact us at:

13. Severability Clause

If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable in whole or in part, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

These Terms constitute the entire agreement between you and Northbridge Client Growth in relation to the services, except where superseded by a signed Service Order or other written agreement.

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